When a crisis strikes—whether it’s workplace violence, suicide, or a domestic violence situation affecting the office—organizations need immediate, expert intervention to protect employees and maintain stability.

In this episode, we dive into how best-in-class EAPs provide critical crisis support, help businesses navigate high-stakes situations, and ensure employee well-being. Tune in as we share real-life cases, essential questions to ask your EAP provider, and proactive strategies to prepare for the unexpected. goes here

Employee turnover is costly, but prioritizing mental well-being can be the key to keeping top talent. In this episode, we explore how companies can boost retention by fostering a supportive, mentally healthy workplace.

In under 25 minutes, hosts Zoë and Mark will break down common EAP terms and their meanings, helping you navigate industry jargon like a pro and equipping you with the knowledge to ask the right questions to ensure the program meets your needs and delivers real value.

Don’t miss this practical and insightful episode designed to elevate your understanding of EAPs!

In this gripping solo episode, Mark takes you inside a real-life crisis response—one involving a suicidal caller, emergency services, a knife, and a clinician holding it all together. Through a web of instant messages, dispatch calls, and split-second decisions, you'll hear how the unseen coordination of an EAP team helped save a life. This is the work most people never hear about—but it’s what sets high-impact EAPs apart.

When a desperate caller reached out in crisis, CCA intake counselor Lisa Kelley answered with empathy, expertise, and life-saving support. In this episode, she shares how she guided him from emotional distress to a safe path toward recovery, with the help of his loved one and the right resources. Listen in for a compelling firsthand account of crisis care in action.

CCA in Action is a story-driven podcast series offering listeners a behind-the-scenes look at how CCA clinicians support both individuals and organizations. This month, we talk with Seth Swoope, LCAS. Seth is a CCA intake counselor and addiction specialist, and he shares an unusual case of a caller who feared AI was going to harm them. Listen to how Seth keeps the caller safe by aligning with them and helping them seek care at a local hospital.